Customer Service Information & Policies

For more information you can talk directly to master jeweler Bernice Skoro at 503-516-8709.

Shipping and Taxes
All shipping is through Federal Express second day air. We have a flat charge of $40 for all shipping and handling in the US. Express Mail or overnight service is available for an additional fee, please contact customer service for details.

Sales tax will be charged to Washington State residents and that is 7.75%.

Return Policy
OregonDiamondWholesalers.com offers you a ten day money-back guarantee period to ensure your complete satisfaction with your loose diamond and in stock jewelry.

All custom made jewelry is non-refundable.

In the event you wish to return items from our inventory, for any reason (including exchange), contact us within seven days and follow the procedure below:
Note: The items and all paperwork must be returned within 10 days from the date you originally received the package for full credit.
1. Contact customer service at OregonDiamondWholesalers.com (via phone, email, or fax) for a confirmation code.
2. Ship only via the US Postal Service by Registered mail with a return receipt.
3. Insure the shipment for the value of the full purchase price.
If you return ship your purchase and it is postmarked on or before 10 days from the date you received and signed for the OregonDiamondWholesalers.com package, you will receive a refund check for the full amount minus the shipping charge.

Notice: Every diamond from our shop is carefully documented before it is shipped. Therefore please note that a refund will be issued only after an independent licensed Graduate Gemologist inspects the diamond and determines that it is identical to what we shipped to you.

Exchange Policy
Upon receiving and signing for your diamond, you have ten (7) days to examine your order. If what you received is not what you are looking for and you would like a larger or a smaller diamond simply return the diamond back to us carefully following all the instructions as outlined in the return policy. In the case of exchanges the shipping and handling fee still applies.

Also, at any time after receiving your diamond you feel that you would like to trade up to a larger one please contact us via phone at 503-516-8709 regarding this. We will be happy to accommodate you in any way we can.

Your Complete Satisfaction Is Always Our First Priority